Refund policy

At ILALU, we want you to feel confident with your purchase. If you are not completely satisfied with an eligible item, you may request a return within 7 days of delivery.

Return Eligibility

To be eligible for a return, the item must:

• Be unworn, unused, and in its original condition
• Have all original tags attached
• Be free from stains, makeup, perfume, deodorant, or other signs of wear
• Be returned in its original packaging

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

For hygiene reasons, hijabs, scarves, and other headwear are final sale and cannot be returned or exchanged.

Final sale or clearance items are also not eligible for return unless they arrive damaged or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. Return shipping costs are non-refundable.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional processing time for your bank or credit card provider to post the refund.

Exchanges

We currently do not offer direct exchanges. If you would like a different size or item, please return the eligible item and place a new order.

How to Start a Return
To request a return, sign in to your ILALU customer account and select the order you would like to return. Follow the instructions to submit your return request. Once your request is reviewed and approved, you will receive further return instructions.